Giving feedback is a core responsibility for leaders, coaches, and HR professionals — yet it's one of the hardest skills to do well. Even experienced professionals struggle with feedback conversations that feel uncomfortable, unclear, or ineffective.
In this testimonial video, Caroline Cochran shares her experience participating in the Shift Positive Certification, a professional development program designed to transform how feedback conversations actually work.
Unlike traditional feedback training that relies on scripts or rigid models, Shift Positive takes a strengths-based approach to feedback. The certification focuses on what builds trust, reduces defensiveness, and helps people take real ownership of their development. Caroline reflects on how this approach shifted her mindset and gave her a clearer, more practical way to guide growth conversations.
Many leaders and coaches leave the certification saying feedback finally feels more natural — and far more productive. Caroline's experience highlights how the Shift Positive framework translates directly into day-to-day leadership, coaching, and talent development work.
Through five live, interactive sessions, participants practice a repeatable feedback process, observe real-time demonstrations, and learn alongside a community of professionals committed to better development conversations.
Caroline's story offers a real-world example of how this certification helps feedback move beyond compliance — and become a catalyst for clarity, trust, and momentum.
Want to improve feedback at your organization? Check out our Ultimate Guide to Transforming Workplace Communication and Employee Development.